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职位描述 用小程序查看更多 |
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1.Ensure maximum guest satisfaction through personal recognition to all VIP members and prompt cordial attention from arrival through departure
通过给予所有VIP客人个性化的认知,确保及时的热忱的关注，争取优质的客人满意程度。
2. Ensure all expected departure VIP receives express check out service offer
确保所有预离店贵宾或者会员收到快速办理离店手续服务
3. Liaise with other departments and necessary outside contracts to ensure excellent service delivery
和其他部门或酒店外的合作者做好沟通以便确保服务高质量的完成
4. Handle guest complaints and refer them as necessary, follows up on corrective action
处理好客人的投诉，根据必要写上跟踪改进活动
5. To handle VIP amenity preparation
处理贵宾欢迎品的准备工作
6. Ability of anticipate guest needs
能提前预知分析客人所需
7. Good knowledge and very familiar with all front office area operation
掌握前厅部工作知识并且十分熟悉前厅部日常运行
8.Good English language skill
良好的英语能力
9.Be good at organize and problem solving
良好的组织以及解决问题的能力 |
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